Terms and Conditions NPR77 – Complete Platform Usage Guide

Welcome to npr77. This Terms and Conditions document is a legally binding agreement between you ("Member" or "User") and npr77 ("Platform", "We"). By registering an account, accessing, or using any part of the npr77 platform, you confirm that you have read, understood, and agree to be bound by all terms, conditions, policies, and guidelines stated in this document.

If you do not agree with any part of these Terms and Conditions, we advise you not to proceed with registration or use of the npr77 platform. Continued use after any amendments to the terms have been made signifies your acceptance of those changes.

These Terms and Conditions should be read together with Privacy Policy and Responsible Gaming Policy NPR77, each of which forms part of the overarching agreement between you and this platform.

To register and use npr77 services, you must meet all of the following eligibility criteria:

• Aged 18 years and above on the date of registration and throughout the membership period.
• Is an individual and not a corporation, business or any other entity.
• Not appearing on any list of individuals prohibited from participating in online gambling activities by any relevant authority.
• Acting on your own behalf and not under instruction from or on behalf of any third party.
• Never had membership terminated by npr77 for previous terms violations.

NPR77 reserves the right to conduct verification checks at any time to ensure members meet the above eligibility criteria. This includes a Know Your Customer (KYC) process requiring valid identification documents such as a Malaysian identity card (MyKad) or passport.

NPR77 encourages parents and guardians to use parental control software to prevent underage individuals from accessing this platform. If you suspect any underage individual is using this platform, please contact our support team immediately.

Each player is only permitted to own and operate one (1) active account at npr77 at any one time. Registering multiple accounts, whether using different names, email addresses, phone numbers, or payment methods, is strictly prohibited.

During the registration process, you are required to:

1. Provide your full name exactly as it appears on your official identification document.
2. Use an active email address that you have full ownership of.
3. Set a strong, unique password that is not used on any other platform.
4. Provide an active Malaysia mobile number for two-factor authentication purposes.

You are solely responsible for maintaining the security of your account login credentials. NPR77 shall not be held liable for any losses arising from unauthorised access to your account due to your negligence in safeguarding your password.

If you suspect your account has been accessed without authorization, contact the npr77 support team immediately via live chat to request a temporary account suspension and protect your balance.

NPR77 supports a variety of safe and trusted payment methods to facilitate transactions in Malaysian Ringgit (RM). All transactions are processed through 256-bit SSL encryption to ensure the security of your financial data.

Deposit:

• The minimum deposit is RM 10 for most payment methods.
• Deposits are processed instantly or within a few minutes depending on the selected method.
• Available deposit methods include international bank transfers (FPX), Touch 'n Go eWallet, GrabPay and other local e-wallet options.
• Deposits must be made from an account registered in your name only.

Withdrawal:

• Minimum withdrawal is RM 30.
• Confirmed withdrawal requests are processed within less than one hour on regular business days.
• Withdrawals will be processed to the same payment method used for your deposit, in compliance with anti-money laundering policy.
• Identity verification (KYC) may be required before your first withdrawal or for withdrawals exceeding certain limits.

NPR77 does not charge any processing fees for standard withdrawals. However, your financial institution may impose its own charges that are beyond our control.

NPR77 offers a wide range of bonuses and promotions to reward our loyal members. Each promotional offer is subject to specific terms stated on the relevant promotions page, and those terms form part of these Terms and Conditions.

General Bonus Terms:

• All bonuses are subject to rollover (re-wagering) before any withdrawal can be made. Specific rollover requirements are stated on each promotion.
• Bonuses may only be claimed once unless otherwise stated in the relevant promotion's terms.
• NPR77 reserves the right to void any bonus found to have been claimed fraudulently or through abuse of the promotions system.
• Using multiple accounts to claim the same bonus is prohibited and will result in the termination of all associated accounts.
• Bonuses cannot be transferred between accounts or converted directly to cash without meeting the rollover requirements.

NPR77 VIP Programme: Active members are automatically eligible for upgrades within the NPR77 loyalty program, which features six tiers. Each tier offers distinct privileges including higher withdrawal limits, exclusive bonuses, a personal account manager and access to special promotions unavailable to regular members.

NPR77 is committed to providing a fair and transparent gaming environment for all members. All games available on our platform use a Random Number Generator (RNG) that has been verified and audited by internationally recognised independent bodies.

The Return to Player (RTP) value for each slot game is publicly published in the relevant game information section. This RTP value reflects the theoretical percentage returned to players over the long term and is not a guarantee for any individual session.

Prohibited Gaming Conduct:

• Use of automated software (bots), scripts, or any tools that provide an unfair advantage in games.
• Exploiting bugs or technical vulnerabilities on the platform to obtain illegitimate wins.
• Colluding with other players to manipulate game outcomes in live table games.
• Opposing wagering (bonus abuse) designed solely to fulfil bonus rollover requirements without genuine gaming intent.

Should NPR77 detect any suspicious or unfair activity, we reserve the right to investigate, temporarily suspend the account, and withhold any withdrawals until the investigation is complete. Wins obtained through illegitimate means will be fully voided.

As an NPR77 member, you agree to use the platform in a responsible, ethical manner that is respectful to all other users and platform staff. A healthy and enjoyable gaming environment is a shared responsibility.

You agree to:

• Use the NPR77 platform for personal entertainment purposes only.
• Not using the platform for any illegal activities, including money laundering or financing criminal activities.
• Not attempting to hack, breach, or disrupt the technical operations of the platform.
• Not using offensive, threatening, or harassing language in live chat sessions with other players or support staff.
• Please notify us immediately if you detect any inconsistencies or technical issues in a game.

NPR77 encourages members to practise responsible gaming. We provide a range of self-management tools including daily deposit limits, loss limits, cool-off periods, and self-exclusion options that can be activated through your account settings or by contacting our support team.

NPR77 reserves the right to suspend, restrict, or terminate any member's account at any time and without prior notice if we have reasonable grounds to believe that:

• The member has breached any provision of these Terms and Conditions.
• There is fraudulent activity, money laundering, or other criminal activity associated with the account.
• The member has provided false or misleading information during registration or the KYC process.
• There is a court order or directive from an authority requiring us to do so.

If an account is terminated due to a terms violation, NPR77 reserves the right to forfeit the remaining balance in that account, including any unused cash and bonuses. In cases of termination not involving member fault, the remaining balance will be returned to the member via the original payment method.

Voluntary Closure: If you wish to close your account voluntarily, please contact the npr77 support team via live chat. Closure requests will be processed within 48 working hours, and any remaining balance will be returned to you once the review is complete.

NPR77 strives to keep the platform running without interruption 24 hours a day, 7 days a week. However, we cannot guarantee that the service will always be free from technical disruptions, maintenance downtime, or unforeseen circumstances beyond our control.

In all circumstances, the maximum total liability of NPR77 to you in relation to any claim is limited to the amount you have deposited into your account within the 30 days preceding the event giving rise to that claim.

NPR77 is not liable for:

• Any indirect, consequential, or incidental loss or damage arising from use of the platform.
• Losses arising from internet connection disruptions or device issues on the member's end.
• Losses resulting from the use of login credentials by an unauthorised party due to member negligence.
• Transaction time differences caused by third-party processes such as banks or e-wallet providers.

NPR77 reserves the right to amend, modify, or update these Terms and Conditions at any time in response to operational requirements, legal changes, or service improvements. Members will be notified of any significant amendments via a notice on the platform website or to their registered email address.

Amendments take effect immediately upon publication on the NPR77 website unless a different effective date is specifically stated. It is each member's responsibility to review the latest Terms and Conditions.

NPR77 believes that healthy, responsible gaming is the foundation of a positive entertainment experience. Gambling should be a form of entertainment and not a means of resolving financial or emotional problems.

We provide the following tools to help you manage your gaming experience:

• Daily / Weekly / Monthly Deposit Limit: Set the maximum amount you can deposit within a specified period.
• Loss Limit: Limit the amount you can lose in a single session or over a set period.
• Cool-Off Period: Take a temporary break from the platform for 24 hours, 7 days or 30 days.
• Self-Exclusion: Exclude yourself from the platform for an extended period, from 6 months to permanently.
• Play Time Review: Monitor the time you spend on the platform and receive periodic reminders.

If you or someone you know is showing signs of a gambling problem, we encourage you to seek help from a relevant support organisation. For more information, visit the page Responsible Gaming ours.

If you have any questions, confusion, or concerns regarding these Terms and Conditions, the npr77 support team is ready to assist you through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week — the fastest way to get immediate assistance with an average response time of under 2 minutes.
• Support Email: [email protected] — for inquiries requiring detailed explanation or document attachments.

Supported languages: Malay, English and Mandarin. Our multilingual team ensures clear and effective communication without any language barriers.

You may also browse the Frequently Asked Questions (FAQ) page to find answers to questions frequently asked by npr77 members.